" I have to say this was the best car buying experience I've ever had. "

I just bought my fourth Subaru and my first from Folger Subaru. I have to say this was the best car buying experience I've ever had. Jim, Neil and the rest of the staff were helpful, responsive and returned my emails quickly - every time I called they answered on the first ring and were friendly and courteous. Once I made a decision on the vehicle I wanted, they snapped into action, got the financing secured and had the paperwork ready as soon as I walked in the door. They walked me around the car, explained every detail and feature and answered every question I had - they obviously know their product and believe in the craftsmanship of the vehicles they sell.   I would highly recommend Folger if you're looking for a low-pressure, high satisfaction buying experience. You won't spend 3 hours getting the hard sell from these folks - I spent a maximum of 40 minutes in the dealership after having done all of my research and pre-sales communication online.   When it's time to replace my other car, I'm going back to Folger Subaru. Thanks again to both of you for making this such a great experience and for getting us such a great deal. For the first time I don't feel like I got ripped-off or taken advantage of because of our financing situation. You all are both a credit to the often maligned car sales industry.

--

Thanks,

Joshua Miller

Joshua Miller

"To all the great people that handled my wife's auto repair at Folger Automotive. "

This letter is sent to all the great people that handled my wife's auto repair at Folger Automotive.

A short time ago my wife and I were going out of town on vacation for a week and while I was at home getting ready to she was driving home and both she and I were mentally at the coast fishing. Hey guys I married a winner. She won't bait her own hook but she catches more fish than I do! Did I say that? She had her first accident ever the day before we left but boy she did a good job on our brand new Equinox. I mean brand new. But she's a great fishin buddy! Gotta give her that. We have great insurance but we didn't know we had picked the best of the best to repair our vehicle until after the fact. From the first phone call to Lynn at the body shop who had us a loaner upon arrival to Mark and John in the body shop who took personal hands on approach to our situation, we were treated like we were their only customer. We went out of town the next day and felt that our vehicle was being repaired by the best and I mean the best! Your gut can tell you a lot about an organization and it is a feeling or an intuition Folgers had us sold from day one. The only thing else that I can say is if their body shop is this organized and professional the sales and service is more than likely just as good! This will be where I at least look for our next vehicle purchase when the time comes. It is a great feeling to know that there is an automotive group like Folger Automotive that just plain GETS IT!!! When we got our vehicle back, Ahem our brand new vehicle, it really was brand new again. We will not forget those who were behind the scenes working on our vehicle.

Thank You Mark and all your staff for everything!

Sam Pinnell

Sam Pinnell

"Everyone in the sales office that I met was very friendly and helpful..."

Dear Paul,

I just wanted to write you a letter thanking you.  This was my first time buying a car, and I did not know what to expect or what to do. You did a great job walking me through all the steps of car buying.  I appreciate you taking the time to test drive multiple cars with me. I am a Subaru owner and have had (and loved) my Impreza for 10 ½ years, but I was unfamiliar with the upgrades Subaru had made.  I appreciate you empowering me with information about both the 2009 and the 2010 Legacy models, as well as providing me with pricing and financing information for both.
 
Everyone in the sales office that I met was very friendly and helpful.  I appreciate the Sales Manager, Neil, taking the time to introduce himself to me, and Tom did a great job walking me through the finances for the purchase.
 
I look forward to continuing my relationship with Folger Automotive, and I am so excited about my new purchase.  My new car is great!

Thanks again,
Torrieann M. Dooley

Torriane Dooley, Charlotte NC

"Your staff was most helpful and most professional..."

Dear Neil

I wish to thank you for the fine service and accomodation in my search for a vehicle .
Your staff was most helpful and most professional.  Because of your fine reputation and your subaru line and my wife's complete satisfaction with service and the car, she indicated this would be a good choice.

I bought an '08 Legacy in early June.  It was brand new and gets close to 27 miles to a gallon.  I am most pleased.

Thanks

Michael C.

Mike C. Charlotte, NC

"Because of Folgers? professionalism, I bought my new 2009 Subaru Tribeca!"

Because of Folgers' professionalism, I bought my new 2009 Subaru Tribeca!

 

I have looked at several competitors' vehicles. Their sales staff lacked professionalism! They took too long showing me vehicles, they had no business cards! Therefore, because of Folgers' professionalism, I bought my new 2009 Subaru Tribeca!

 

Thanks to Bob and Neil,

Susan A.

Susan A., Charlotte NC

"Thank you for your dedicated efforts..."

 As promised, a long over-due note to you?to thank you for your dedicated efforts in making the purchase of our Bright Blue 2008 Subaru Forester a pleasant experience at Folger Subaru. Also, the extra efforts you put forth to assure me the added features were correct and properly installed. Plus your reassurance of the performance of the vehicle and the extra attention you gave to my requests. Thank you so much for all of your kind and thoughtful efforts.

They were very much appreciated.

P. Sweeny

P. Sweeny,Charlotte

"This is a testimonial to a good place to buy a new or used car..."

I have lived in Charlotte for 86 years and owned many cars. In the fifty's, I had a dealership on North Tryon.  In the past, I have known about every automobile dealer in Charlotte.
This week, March 13, 2009, I needed a second car and went to about every car lot on Independence Boulevard and looked at about 100 cars in my price range and could not make up my mind. I was heading for home and turned in to Folger Automotive to see what they had.  A middle age man can out (rainy and cold weather) and introduced himself as Bill Barber. I told him what I wanted and he said "I have just what you want being detailed and if you come back in about an hour it will be ready.  He told me it was a 2000 Buick Regal, loaded with  everything I wanted including a CD Player. I went back, and sure enough it was just what I was looking for and only $7,950.  I had a budge of no more than $10,000.  Without even driving it, I say "Write it up". My wife was with me, and she approved. (Required) Now, if you plan to shop for a car, save yourself time and money, just go straight to Folger at 5701 E. Independence Blvd. in Charlotte, and ask for Bill Barber.  Call Bill at 704-536-9635. If you want to check out Folger Automotive, go to their website at: www.folgerautomotive.com

You will get the "Red Carpet, VIP" treatment.
Jerry Stokes

J. Stokes,Charlotte

"I wanted to thank you so much for all of your help..."

I wanted to thank you so much for all of your help with my recent car purchase.  I couldn't have asked for a better experience. 

Anthony Wilder was a pleasure to work with.  He was very knowledgeable about the 2006 Pontiac G6 I purchased and very eager to meet all my needs.  Then when it came to the financing, Bill Andersen, Neil Gelbert and yourself really made me feel at ease.  Neil was a great help with explaining every aspect of the paperwork I had to sign and walked me through each step of the process so I understood exactly what I was signing.

On a service end, Keith McKesson was very eager to take care of my car when it needed a new battery, an inspection, and even after the sale he came through for me to take a second look at the tires when I was hearing a noise in them.  Keith and Bill Andersen were very helpful to take care of getting my tires replaced.

You are really running a top of the line operation there at Folger, and I will be sure to send any referrals I can your way. 

Thank you again for making this situation an enjoyable one, instead of what could have been a very stressful one!

Andrea Chesser

A. Chesser,Charlotte, NC

"We would certainly recommend..."

Re: New Subaru

Dear Neil,

My Wife and I want to thank you for your assistance in our recent acquisition of a new Subaru Forester.  We have been in Charlotte for about 15 years and keep coming back to Folger for vehicles (this is, I believe, the fifth car we have bought at Folger) and no where else.  We have always been impressed by the Service Department and the Sales operation.

This particular experience was enhanced by the support of Anthony Wilder who we found to be helpful, knowledgeable of the product, responsive and not high pressure, which we prefer.  We would certainly recommend Anthony and any of the Folger services or staff to anyone interesting acquiring a vehicle.

Thank you, and Anthony, again for making this a pleasant experience.

Very truly yours,

Edward W. Turner

E. Turner,Charlotte, NC

"I appreciate the fine customer service we received..."

Neil and Bob,
 
Just wanted to drop you a note to say that my daughter and I appreciate the fine customer service we received from you during our recent car purchase.  My daughter needed a car and, despite her lack of credit, you were able to find a good car in her price range and also a good loan.  

I have purchased several cars at Folgers and I can say that I have always been satisfied with the product and the customer attention as well.
 
Thanks again for your help.

Bruce Neffke

B. Neffke,Charlotte, NC

"I really appreciated the level of service and proficiency of your staff"

Just wanted to send a note and let you know what a positive experience I had recently when I purchased a Subaru from your dealership. A mutual friend spoke so highly of you that I wanted to try to make a purchase at your dealership if it could work out. I am so glad it did! Bill Barber was Fantastic! I have shopped and purchased cars from several dealerships over the years and this experience was by far the most pleasant, and efficiently processed. I really appreciated the level of service and proficiency of your staff.

Warmest Regards,

Jennifer Stanton

J. Stanton, Charlotte NC

"The easiest car buying / leasing experience I have ever had"

I just wanted to send a note of thanks for helping with my new Subaru lease.  The easiest car buying / leasing experience I have ever had!

Jim

J. Costa, Charlotte NC

"I would especially like to point out to you how impressed I was with your sales representative..."

I wanted to let you know how pleased I was with the entire process of buying a car from Folger Automotive.  Given the fact that I was purchasing a car for my mom and dad, it was important for me to be able to deal with folks who would be sensitive to my issues of getting a fair price and maintaining confidentiality so that I could surprise my parents.  You passed both tests with flying colors.

 

I would especially like to point out to you how impressed I was with your sales representative, David Dowell.  David was courteous and professional throughout the sales process and made certain I was kept completely informed regarding all steps involved with the purchase of the Subaru.  I was even more impressed with David's follow-up after the sale took place.  He exceeded all of my expectations by meeting all deadlines, monitoring the installation of accessories and keeping me informed each step of the way.  I was particularly impressed that he called my father in Indianapolis to see if there was anything he could do to be of service.   He even went so far as to locate a Subaru dealership close to my father and schedule an appointment for my dad to be introduced to a service manager. 

 

David is starting his auto sales career in a very challenging economic climate.  If he maintains his enthusiasm and continues to go the extra mile with his customers, I'm quite sure he will become your top sales person.

 

Regards,

 

T. Highfield

T. Highfield, Charlotte NC

"They are such a great car dealership..."

I want to thank you for all of your wonderful assistance in helping me with my new car selection.  You handled a lot of details in a very short time and you handled them very well.  I appreciate your knowledge and your willingness to be so helpful with all of my questions and concerns.

The new car is lovely and drives so well.  I have been a fan of Suburus for a long time and it is exciting to have a new one.

I wish you my very best in your career with Folger.  They are such a great car dealership.  I think they are most fortunate to have you on their staff.  I look forward to seeing you when I am out there.

Sincerely,

K. Shoemaker

K. Shoemaker, Charlotte, NC

"I will not only feel great about bringing my car back to your service department for maintenance..."

Dear Kevin Dawkins,

Last week I had the pleasure of meeting and working with your service writer Charles Hedrick. I own a 2005 Subaru Outback that I purchased pre-owned at another dealership.  I took that car in for a routine oil change at the dealership where I purchased the vehicle and in the course of their oil change they discovered a problem with the car.  They were not a Subaru dealership and referred me to Folger Subaru's service department.  The problem, they thought, my car was having a blown turbo.  I called your service department prior to bringing the car over and spoke with Charles.  Charles was fairly certain that the car's problem would be covered under warranty, but he needed to check with Subaru to be sure.  I brought the car to your service department and dropped the keys in the overnight slot as instructed by Charles.

 
After checking with Subaru, Charles informed me that we would need to produce oil change records to get the car covered under warranty.  I bought the car with 45,000 miles on it now has 54, 000, so I had records for 3 oil changes.  Subaru needed more; Charles worked diligently to get my car covered under warranty.  He checked through your system, suggested I call the dealership that I purchased the vehicle to get their records, all to get my car covered.  In the end, through Charles' hard work and determination to take care of my needs as a customer, my car was covered.  Throughout the whole process Charles was caring, reassuring, and diligent in his contact with me.  The service waiter at the dealership where I purchased the car even made a point to tell me how thorough Charles has been when they spoke.

You truly have a valuable employee in Charles.  I will not only feel great about bringing my car back to your service department for maintenance, but I will recommend your shop and Charles specifically to my friends & Family.  He truly turned what could have been an expensive and frustrating situation into a positive experience that I will not soon forget.

Sincerely,

Angela Sullivan

A. Sullivan, Charlotte NC

"The entire shopping and purchase process was a breeze..."

Dear Neil,

It's comfortable...It's sharp...It's a joy to drive...My friends, neighbors, and family have all admired it.

I am so happy with my new 2009 Subaru Forester. Thanks to David Dowell, the entire shopping and purchase process was a breeze. David was courteous, patient, pleasant, and very professional. He was familiar with all the features on the vehicle and was able to answer all my questions. Because he was a good listener, he was successful in locating the perfect model Subaru for me. It contains everything on my wish list.

Many thanks to David and the rest of the staff at Folgers for the excellent service.

A Satisfied Customer,
Sally Burns

Sally Burns, Charlotte NC

"We are enjoying our new outback..."

Neil and Bill;

 

We are enjoying our new outback and appreciate the professional manner in which our purchase was handled.

 

Sincerely,

 

John & Nancy Bonner

John & Nancy Bonner

"I shopped many different makes and models and I can tell you..."

Hi Neil,

In preparing to purchase a new car, I shopped many different makes and models and I can tell you that Bob Matzke was the reason I came back for that second look. Being a female and purchasing a car can be a bit intimidating, but not with Bob! He was courteous and professional, and very thorough in explaining the features of the car I purchased. Working with Bob was a pleasure! Even before I purchased it Bob let me keep it overnight to make sure this was the car I needed. How great is that?!

 And working on the financing end with you was a breeze!

 
Best regards,

Susan Arcuri

Susan Arcuri, Mint Hill NC

"My car buying experience at Folger with Bob Matzke?"

My car buying experience at Folger with Bob Matzke:
It is never easy to write a $14000 ck., but the negotiation/purchase process was handled in a low-pressure and professional environment.  Bob is a nice guy...He answered my questions and entertained my proposals during the process.  I had owned my previous car for 12 yrs.; there was still emotional attachment to it.  I am the type of person who buys and keeps his car for most of the life of the car.  I do not enjoy the purchase process at dealers, or with private sellers.  The car buying experience at Folger was the most positive that I've had. 

Lastly, I forgot to mention that I was recommended to Folger by one of my work colleagues (who made a purchase there in Nov. '08).  She said it was a good place to buy a car. 

Thanks,

Kevin Kline

Kevin Kline, Charlotte NC